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Department of Real Work

Welcome to your Service Supervisor Hub.

Program Overview

New to the Learning Hub? Start here. Click below to access intro, timelines, pillars + more.

Community

Get answers, share field insights, and engage in technician-to-technician discussion.

Go To Message Board

Tech Tracker

Monitor and track regional technician progress across all phases. Manage access, engage and add new users.

Track Technician Progress

Supervisor-Access Program Resources

Access all Weekly Reviews and Final Phase Assessments for Fundamentals (Phases 1–4) below.

1

Safety and Field Readiness

The Tech will learn the core safety practices and professional standards needed for their first days in the field.

Phase 1 Supervisor Access

2

Electrical & Controls Fundamentals

Teach core electrical and controls knowledge to the Tech while they take the lead on SLAM, LOTO, and hands-on tasks.

Phase 2 Supervisor Access

3

Developing Technical Autonomy

The Tech will start to lead jobs and customer interactions, connecting prior lessons to advanced system concepts.

Phase 3 Supervisor Access

4

Refrigeration & Air Treatment Systems

Help the Tech understand refrigeration, dryers + heat transfer; incl. component interactions and how to effectively troubleshoot.

Phase 4 Supervisor Access

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